Supporting Drop-In (Providers)

Key Takeaways: Understand how a provider would provide support for Drop-In.

Penji Recommendation: We recommend practicing hosting drop-ins like your providers, within your community, before moving on. 

Drop-In Hours

Note: How providers add/adjust their hours is shown in the videos below, related to each drop-in mode.

Drop-In hours can be set by each provider or through the admin website. Regardless of the Drop-In mode (Log or Queue) adding hours will be the same process. Below are the steps a provider would take to set their availability. 

1. Login to web.penjiapp.com or access the mobile app
2. On the provider tab, select "View Drop-in Rooms"
3. Select "Edit Your Hours". You'll add calendar availability for each drop-in room one by one. 
4. Select the location you would like to add hours for
5. Select blocks of time on the calendar and click "Submit" in the upper right-hand corner
6. Repeat steps 3-5 for EACH drop-in location you would like to add hours for
7. Once you are done adding hours, you will see each location you have hours for listed. You can get to this screen from the Teach Screen > Select "View drop-in rooms", as described in step 2. 

To edit their availability, providers will go through the same steps but instead click on the block of time they would like to edit vs. selecting the time they would like to be available. 

Using Log Mode 

Log mode is exclusively used for in-person locations. Your providers will be able to view their scheduled hours within Penji and will be expected to show up to the location for their scheduled hours. Once at the location, they should follow any check-in requirements you've set. 

Overall, the process is that students check in on their own, and your providers will connect with them as they arrive. Once the student is done working, they will need to check out at the Kiosk. 

Using Queue Mode 

In Queue Mode, providers will check in to the location, monitor, and work through the Queue. The steps for a provider are listed below.

1. Login to web.penjiapp.com or access the mobile app
2. On the provider tab, select "View Drop-in Rooms"
3. Select the location you would like to start working at (where you have assigned hours for
4. Select"Check in to room" to start your shift. You will not see the "queue" of students who want help if you are not checked into the room. 
5. Wait for students to request help and when ready, select "Start Session" for each student
   • If you are supporting students online, you will want to have your online location (ex. Zoom) pulled up AND Penji (either web.penjiapp.com or the mobile app). We will automatically share the online location details with the student. 
   • If you are supporting students in person, you will go find and connect with the student. 
6. Work with the student and once you are done, select "End Session" in Penji and record any feedback