Using In-Person Drop-In (Student)

Key Takeaways: Understand how a student would utilize in-person Drop-In.

Penji Recommendation: We recommend practicing using Drop-In as a student would, within your community, before moving on. 

General Note: Students can either check in through Penji or via a Kiosk link (this can be displayed as a QR code, on a tablet, managed by a front desk worker, etc.). How a student interacts with Drop-In depends on the mode (Log or Queue) you are using. The basic flow is: select a topic, view all locations where a provider can support that topic, check-in, and check out. 

To determine which mode you are using, check your admin panel > Drop-In Locations and review the "Mode" Column. Drop-In should already be set up prior to working through this course. 

KIOSK Note: Some communities have other users (providers, front desk, staff, etc.) check students in/out of the Kiosk. Whoever has the Kiosk link has the ability to check students in/out. The process below assumes that students will check themselves in and out. If you are interested in exploring a workflow where other users check students in and out, please let us know. 

Log Mode 

In Log mode, students will enter the center, check-in, and work with whoever they can find. For example, you might have providers at tables with signs that indicate their general expertise, or some other system of organization. The process for a student is outlined below. 

Check-in Process through the KIOSK:

1. For purposes of this course, find the Kiosk Link in your admin panel > Drop-In locations > open the Kiosk Link -- if you were an actual student, using Drop-In, you would go to the physical location and find the Kiosk
2. Tap "Check-In" on the Kiosk
3. Select the mode of support (tutoring, advising, etc.) or an available resource. Note, that we go over how to change resources later in the course (Setting up Drop-In Locations).
4. If you selected the mode of support, select a topic, which results in a filtered view of scheduled drop-in hours for that topic at your specific location.  
   • If you selected a resource you will not need to select a topic. Instead, you will move directly to Step 5, entering your email/ID
5. Once you select "Check-In", enter your email/ID and start working with a provider 

Check-in Process through your own DEVICE:

1. Login to web.penjiapp.com or access the mobile app
2. Select the button that relates to drop-in on your home screen
3. Select a topic, which results in a filtered view of scheduled drop-in hours for that topic at different locations 
4. Tap "Check-In" at your preferred location and start working with a provider 

Check-Out Process

Once you are done working in that space, you'll check out through the Kiosk (go to the kiosk, select "Check-Out", and find your email/ID).

Queue Mode 

In Queue Mode, students are placed in a queue after they check in and are emailed a link to check their position in the queue and their estimated wait time. Your providers are responsible for managing this queue from their own devices (mobile app or web browser). This mode provides more structure for the center. The process for a student is outlined below. 

Check-in Process through the KIOSK:

1. For purposes of this course, find the Kiosk Link in your admin panel > Drop-In locations > open the Kiosk Link -- if you were an actual student, using Drop-In you would go to the physical location and find the Kiosk
2. Tap "Check-In" on the Kiosk
3. Select a topic, which results in a filtered view of scheduled drop-in hours for that topic at your specific location. 
4. Select "Check-In" 
5. Enter your name and preferred pronouns
6. Enter your email (this is where we will send details on your place in line and estimated wait time)
7. Wait until you are notified (through email or push notification) that the provider is ready to start working with you, then connect and start working with your assigned provider.  

Check-in Process through your own DEVICE:

1. Login to web.penjiapp.com or access the mobile app
2. Select the button that relates to drop-in on your home screen
3. Select a topic, which results in a filtered view of scheduled drop-in hours for that topic at different locations 
4. Tap "Check-In" at your preferred location 
5. Wait until you are notified (through email or push notification) that the provider is ready to start working with you, then connect and start working with your assigned provider.  

Check-Out Process

You will not check out of Queue mode. Your providers are responsible for checking students out and saying when they are done working with them.