Welcome to Penji!
Penji has two levels to its structure, School and Community:
Students will login to Penji using your school's Single Signon system, and once authenticated, will be let into your school's Penji environment.
Within your school, students will see one or more "Communities". These generally correspond to distinct support centers at your school, eg. the Learning Center, the Engineering Advising Center, the Peer Mentoring Program, etc. In essence, a community is a distinct, fully customizable instance of Penji, each managed by one or more admins. Many schools have multiple communities, and some have 10 or more.
Modes of Support in Penji
Penji has three modes of support: Appointments, Drop-In, and Sections (groups). Each of these three modes can coordinate in-person support, online support, or a hybrid of the two. Each mode also has different ways it can be used, creating a large combination of possibilities!
- Appointments - Appointments Flow Article
Appointments in Penji allow students to book times directly with providers. Providers will set their appointment calendars via the Teach screen in their app, and students can book times from their calendars. These are usually one-on-one but can also be small group. Students usually request an appointment which is then confirmed by the provider, but you can turn on "auto-accept" if you'd like. Admins can also create sessions for students (Sessions > Create Session, in your admin panel).
- Drop-In - Drop-In Flow Article
Admins configure a unique set of drop-in locations, providers set their hours for each drop-in location, and students can browse the opportunities for drop-in support for a given class using Penji. Drop-In has two modes, Log and Queue mode. "Log Mode" has a Kiosk that can be loaded onto any device via a browser to collect check-ins to a physical location. "Queue Mode" also has a kiosk, but students are placed in a queue after check-in and given a wait time; providers work through students in the queue one by one.
- Sections (aka. groups) - Sections Flow Article
Sections can be admin-managed or provider-managed group sessions. Through Penji, students can register for a section and providers can log attendance for that section. Sections have some overlap with Appointments, for example, a student's registration for either mode is called a "Session" and has similar data attributes.
Testing Penji (Admin View vs. User View)
The admin side of Penji can be found at http://admin.penjiapp.com, while the student/provider side is at http://web.penjiapp.com or the Penji mobile app. You will have one set of Penji login credentials, that can be used on the admin and web/app side. The account you create as an admin is fundamentally the same as a student and provider account, it's just also been given permission to access your community's admin website.
Once your community has been delivered, we recommend completing the Penji Quickstart Exercises to get your bearings on how Penji works and to test out the different modes. These exercises will utilize logging in as an admin, student, and provider.
Your Data Dashboard and Admin Panel
The data dashboard and admin panel can be reached at http://admin.penjiapp.com. As a reminder, an admin can invite other admins, and add as many as they would like. Each community has its own data dashboard and admin panel view independent of all other communities at the school.
The Data Dashboard is a collection of charts and tools we've given you to visualize your data. It is a growing set of reports with adjustable filters that are viewed in real-time (rather than configuring and exporting to PDF). The Data Dashboard is derived from your session and check-in detail. More information on each tab within the dashboard can be found within Admins: Data Dashboard.
The admin panel is shown in the above image, the left-hand side menu, and has the following tabs:
This tab shows a list of students who've signed into Penji at least once, as well as presents the ability to upload a list of students who are eligible for your community.
- Courses (can be renamed, for example to Topics, Categories, etc.)
Students will search for support in a given course or topic, which come from the dataset you'll view and upload on this tab. This data can be automatically imported from IT if desired.
- Providers (can be renamed, for example to Tutors, Advisors, Coaches, etc.)
You'll add eligible providers on this tab, certifying them for certain courses/topics along the way. When these users arrive in Penji, they are welcomed as a provider, and after they input some available hours, they'll show up for students to work with in any given mode.
- Locations (Sessions)
View and upload locations which you'd like to host appointments and sections at.
View and upload Sections (group sessions, led by a provider) for students to join; also upload student invites to these groups to auto-send email invitations and pre-populate the attendance log that the provider will complete for each session.
This tab contains the records (data) from the Appointments and Sections modes. Each row represents a single students interaction with that mode, eg. Jennifer, CHEM 1133, SI Section 3, Joined ____, Marked as Present, Feedback:, etc.
- Locations (Drop-in)
A unique set of locations for drop-in support. These locations have special characteristics and settings like a Kiosk URL that can be opened on your front-desk computer.
- Provider Hours (Drop-in)
View drop-in hours that providers have added to each location, and view provider check-ins / check-outs to these rooms (ie. clocking in and out for their shifts).
This is where you'll find your drop-in data, a record of student check-ins to your various locations.
Configure your program, including items like provider maximum hours worked, automatic no-show handling, contact emails for problem reports, etc. Follow the links below to specific mode settings, found both in the admin panel and controlled by Penji.
To stay up to date on all things Penji, sign up for Penji Weekly: Sign Up! Every week we talk about new features, company updates, industry trends, and bring on guest speakers. Most videos are also recorded and posted if you cannot make the live Penji Weekly. Recording of old shows can be found here: Penji Weekly - Past Shows.