Welcome to Penji! We help student support centers offer an excellent user experience to students while making life easier for program admins.
At your center (which is represented as one "community" within your overarching Penji "school"), you'll likely only use a subset of Penji's features. This introductory article will help you get your bearings.
Becoming an Admin, Adding Admins
To become an admin for your community, you must be sent an admin invite from your community's admin panel. Ask your Penji POC, or a colleague who is an admin, to send you this invite. You'll receive an email with a link to create your Penji account and accept admin access (unless you've already signed up for an account, in which case just login to admin.penjiapp.com to see your community).
To add a new admin yourself:
- As an existing admin, navigate to Settings at the bottom of the side-menu of admin panel within a given community
- Expand “Add Users” menu; type email of an existing Penji account (accounts can be created at admin.penjiapp.com/sign-up, in our mobile app, or at web.penjiapp.com)
- This user can now log-in with their account credentials to https://admin.penjiapp.com/login and should see the community you’ve added them to.
Every Penji user has the same type of account but is given different "roles". Penji has three roles: Admin, Student, and "Provider" (in this guide we use provider as the general term for tutor, mentor, advisor, etc.).
Testing Penji (Admin View vs. User View)
The admin side of Penji is at admin.penjiapp.com, while the student/tutor side is at web.penjiapp.com or the Penji mobile app. The account you create to utilize your admin panel can also be used to access the student/tutor side. As you get started editing your admin panel, we recommend opening up web.penjiapp.com in a separate tab and logging into your account there as well so that you can view the system from the student side as you are editing.
To make sure the point is clear, the account you created as an admin is fundamentally the same as a student and tutor account, it's just also been given permission to access your community's admin panel.
Penji has two levels to it's hierarchy, School and Community:
Students will login to Penji using your school's Single Signon system, and once authenticated, will be let into your school's Penji environment.
Within your school, students will see one or more "Communities". These generally correspond to distinct support centers at your school, eg. the Learning Center, the Engineering Advising Center, the Peer Mentoring Program, etc. In essence, a community is a fresh, distinct, fully customizable instance of Penji, each managed by one or more admins. Many schools have multiple communities, and some have 10 or more. You are likely reading these docs to help with setting up your own community.
Modes of Support in Penji
All of the following modes can be delivered in-person, online, or in a combination of the two.
Providers set their appointment calendars via the Teach screen in their app, and students can book times from their calendars. Can be one-on-one or small group.
Admins configure a unique set of drop-in locations, tutors set their hours for each drop-in location, and students can browse the opportunities for drop-in support for a given class using Penji. "Log Mode" has a Kiosk that can be loaded onto any device via a browser to collect check-ins to a physical location. "Queue Mode" also has a kiosk, but students are placed in a queue after check-in and given a wait time; tutors work through students in the queue one by one.
- Sections (aka. groups)
Sections are instead admin-configured group sessions. Through Penji, students can register for a section and tutors can log attendance for that section. Sections have some overlap with Appointments, for example they can utilize the same locations, and a students registration for either mode is called a "Session" and has similar data attributes.
Turning Penji features on and off
Some settings and features of Penji can be controlled by you in your admin panel. Many features, however, must be enabled and adjusted by us. Please view this Penji Feature Menu to see every feature at your disposal, and reach out to your Penji POC to adjust any features controlled by Penji.
On to Penji setup!
Introduction to Your Admin Panel
Welcome to your admin panel! This can be reached at admin.penjiapp.com. As a reminder, you must be added as an admin by any other admin, after which you'll receive an email invitation.
Each community has it's own admin panel view (above) independent of all other communities at your school. The admin panel has the following tabs:
This tab shows a list of students who've signed into Penji at least once, as well as presents the ability to upload a list of students who are eligible for your community.
- Courses (can be renamed, for example to Topics, Categories, etc.)
Students will search for support in a given course or topic, which come from the dataset you'll view and upload on this tab. This data can be automatically imported from IT if desired.
- Tutors (can be renamed, for example to Advisors, Coaches, etc.)
You'll add eligible providers on this tab, certifying them for certain courses/topics along the way. When these users arrive in Penji, they are welcomed as a provider, and after they input some available hours, they'll show up for students to work with in any given mode.
- Locations (Sessions)
View and upload locations which you'd like to host appointments and sections at.
View and upload Sections (group sessions, led by a provider) for students to join; also upload rosters of students to these groups so auto-send email invitations and pre-populate the attendance log that the provider will complete for each session.
This tab contains the records (data) from the Appointments and Sections modes. Each row represents a single students interaction with that mode, eg. Jennifer, CHEM 1133, SI Section 3, Joined ____, Marked as Present, Feedback:, etc.
- Locations (Drop-in)
A unique set of locations for drop-in support. These locations have special characteristics and settings like a Kiosk URL that can be opened on your front-desk computer.
- Tutor Hours (Drop-in)
View drop-in hours that tutors have added to each location, and view tutor check-ins / check-outs to these rooms (ie. clocking in and out for their shifts).
This is where you'll find your drop-in data, a record of student check-ins to your various Locations.
Configure your program, including items like tutor maximum hours worked, automatic no-show handling, contact emails for problem reports, etc.