Student FAQs | Reporting a Problem

"Help" Screen

If you ever encountered an issue within Penji, please navigate to our Penji Help Center. The Help Center contains documentation for Admin, Students and Providers, which is constantly updated with new information as we offer more features and improvements. As a rule of thumb, check out the Help Center first before reporting a problem. 

When you report a problem within Penji, an email will be sent to our Penji Support Team. The email sent to the Penji Support Team will include the following details:

• School: The name of the school where the issue originated.

• Community: The specific community within the school.

• Community Admin: The main admin for the community.

• User's Email: The email address of the person submitting the issue.

• Name: The name of the person submitting the issue.

• Date and Time: The exact date and time when the issue was reported.

• Message: The message the sender typed detailing the issue. 

To help us resolve your issue more efficiently, please make sure to provide as much detail as possible in the Message section. The more information you include (e.g., session date, session time, tutor, student, course, or specific error details), the faster we can assist you.

This information helps the support team understand the context of the issue and address it promptly.

"Settings" Screen

Settings will typically be used to input Zoom information or a different location link.

• See the article Providers: Setting up Zoom in Penji for specific instructions on setting up Zoom. 
• Your program coordinator should provide specific instructions if they would like you to set up a location link.