Students: Modes of Support FAQ

Why are some appointment times "greyed" out?

Appointment times will be greyed out based on lead times, session usage limits, and absences.

If an entire day or an entire week is solidly "greyed" out, you have either reached the session usage limits or violated the no-show policy. An error will pop up on the top of the corner stating this. An example is shown below. 

If there are striped "greyed" out appointment times, this has to do with lead times. Certain communities require that you book an appointment X amount of time in the future (1 Day, a few hours, 30 minutes, etc.). If it is a tutoring emergency, please contact your program coordinator to set up an appointment within the lead time. The below example has an 8 hour lead time. 

When I go to book an appointment, on the topic screen I get the error, "Please add at least three or more words to help your tutor prepare for the session.", what do I do?

There must be at least three words typed into the open-ended response (see the below example highlighted yellow). If there are only two words, the system will not allow you to book an appointment. 

I want to change the tutor, date, location, or time of my session. How do I do that?

At this time, you cannot change any details once you have requested a session. The best course of action would be to cancel the session and rebook a new one.

• If it is within the community lead time, contact your program admin for help booking a new session
• If you would like to change your location, contact your program admin. Location is the only detail that can be changed once a session is requested. 

Why can't I check in to Drop-in? 

Check the hours! If it is outside of the scheduled hours, you will not be able to check-in.