Within the Sections tab, what does "Pending" mean in the tutor column?
Pending means that this tutor has not yet joined Penji. Have them complete setup of their Penji account and click Teach and they should both see their upcoming session as well as switch to a non-pending tutor in your admin panel.
Why on my Sessions Export does the "Scheduled Start At Date" not match the "Started At Date"?
The system calculates the "Started At Date" and the "Ended At Date" based on when the provider submits their feedback log for the session. We would expect this to be done on the same day as the session. The "Scheduled Start At Date" and "Scheduled End At Date" reflect the date the session occurred (which agree to the "Requested Start At Date" and "Requested End At Date").
Note, the payroll tab is calculated based on the "Scheduled Start At Date" and the "Scheduled End At Date".
How do the tutor and student systems interact? Does the system recognize when a tutor books an appointment as a student within their availability?
The tutor and student systems do not interact, as we would expect a tutor to not book an appointment when they have available hours to help students.
- If the tutor books an appointment as a student first, their tutor hours are still available for other students to book
- If a student makes an appointment with a tutor first, the tutor can make an appointment as a student during that time