Admins: Data Collection - Sessions Tab

Sessions

The Sessions tab in your admin panel shows data for each student-provider interaction, including data for both Appointments (1:1 and Group) and Sections. There are three tabs: Search, Feedback, and Manage. This data can be exported into a CSV file through the Manage tab. 

Search Tab

Within Sessions > Search, you'll see a table. All rows in this table correspond to an interaction between a single student and provider. If this session is part of a group (either group appointment or Section), there will be rows for each individual student with the same tutor, time, course, location, etc.

When viewing this table, not all columns will fit on your screen, so you will need to scroll to the right to see all of the information. When you export the session detail into a CSV, more columns and information will be available compared to what you see on the search tab. Below are a few of the columns explained: 

• Status
  • Pending: These are sessions where the student has requested an appointment but the tutor has not yet confirmed the appointment. Once the tutor has confirmed the status will change to "Scheduled". If the tutor declines, the session will switch to "Declined". 
    • Note: if a session is pending, but the date/time has already passed, students will not get an alert if the session is canceled through the admin website.
  • Scheduled: These are sessions that are at a future date where the tutor has confirmed the appointment. 
  • Declined: These are sessions where the provider has declined to teach. 
  • Canceled: These are sessions that either the Tutor or Student has canceled. Sessions may be canceled after a session is scheduled. 
  • Completed: These are sessions that have happened, meaning the scheduled date and time have passed and were not canceled. This status does not indicate student attendance. The student can either be present or absent when the status is completed. Note, the actual student attendance is shown in a different column.
• Kind is used to differentiate between 1-on-1 and group sessions.
  • If the Kind is group and the Section column is filled out, it means this session was a part of a Section. Note, just uploading Sections will not create sessions; a student must register for an instance of that section for a corresponding session to appear in this table (or be added via student invites, where the section was required).
• Recurrence will either be weekly or once.
• Student Attendance is filled out by providers when they submit their session log and indicates whether or not the student was there. 
• Provider Submitted Length is filled out by providers when they submit their session log and indicates how long the actual session was. 
• Source indicates who booked the appointment and through what channel. "Student" would be through the student flow (either on web.penjiapp.com or the mobile app) and "Admin" would be through the create a session flow on the admin website.

Editing Session Details

Some session data fields are editable. More information on this can be found in the article Admins: Appointments Flow, under the header, "Editing Session Details". 

Feedback Tab

Within Sessions > Feedback, you will see a list of submitted feedback. This shows both provider and student feedback. The "Reviewer" is the one submitting the feedback while the "User" is who the feedback is about. The Reviewer/User could be either the provider or the student. See the below example. 

Manage Tab

Within Sessions > Manage, you have the ability to cancel all sessions (discussed here: Admins: End of Term Best Practice) or export the session.csv.

The session.csv has several columns and is a complete list of all session details. With the session.csv, you have the ability to organize, analyze and present the data in a useful manner for your reporting. For more ways to use the session.csv, review the article Admins: Excel Template Reports.

Above is a screenshot of the sessions export CSV