Community-Level Admins

Getting to know Penji

• How is Penji Structured
• Using the Penji Platform (Website & Mobile App)
• Introduction to the Admin Panel
• Feature + Improvement Release Log

FAQ

• Admin vs. Penji-Controlled Features
• Video Calling, Community Management, and Usage Guidelines
• Common Provider & Session-Related Questions
• End of Term Best Practice

Penji Pathways

• How to Create and Use Student Segments in Penji Pathways
• Using Pathways for Effective Communication and Engagement

General Community Settings

• Basic Community Settings
• Student (Learn) Screen Settings
• Provider (Teach) Screen Settings
• Kiosk Settings

Courses/Topics

• Editing your Course/Topic List
• Course/Topic Request Export

Uploading Student Data

• Manually Adding Students to your Community
• Manually Uploading Student Metadata
• Manually Uploading Enrollment Data (Course/Topic)

Managing Providers (Tutor, Coach, Advisor, etc.)

• Certifying Providers
• Managing Provider Appointment Hours
• Provider Appointment Settings
• Managing Provider Drop-In Hours
• One-off Instances of Removing Provider Availability

Additional Center Use Cases

• Asynchronous Writing Help ("Paper Dropoff")
• Tracking Student Interactions/Resources with a Kiosk
• Provider-First Scheduling
• Overlapping Appointment and Drop-In Availability
• Day-Time Drop-in, Off-Hour Appointments
• Drop-In Chat Tutoring through Discord

Setting Up and Adjusting Appointments Mode

• Steps to Set Up Appointments
• Adjusting Appointment Locations
• Appointment Booking Flow Settings
• No-Show and Session Receipt Settings
• Appointment Feedback Settings

Using Appointments Mode

• An Overview of Appointments
• Editing Appointments (incl. Skipping a weekly session)
• Admin Created Appointments (incl. Retroactive)
• Where to View Appointment Feedback
• Viewing and Exporting Session Data

Setting Up and Adjusting Drop-In Mode

• Steps to Set-Up Drop-In
• Drop-In Location Quick Guide (Log vs. Queue)
• Adjusting Drop-In Locations
• Admin Panel Drop-In Settings

Using Drop-In Mode

• An Overview of Drop-In
• Editing Drop-In Check-In Details
• Viewing and Exporting Check-In Data
• Communal Zoom Room for Drop-In

Setting Up and Adjusting Events Mode

• Setting up an Event
• Editing an Event
• Admin Panel Event Settings

Using Events Mode

• Events Overview
• Adding a Student to an Event
• Managing Event Waitlists
• Viewing and Exporting Event Data

Sections

• Admins: Set-Up Sections (Groups) Mode
• Admins: Sections Flow - Admin-Managed
• Admins: Sections Waitlist (Admin-managed Only)
• Use Case (Admins): Sections - Kiosk Check-In
• Use Case (Admins): Sections - General Course
• Use Case (Admins): Sections - Multi-Course

Data

• Understanding the Data Dashboard Charts
• How the Provider Payroll Table Is Calculated

Marketing

• Penji Materials for Your Marketing (Fliers, Images)