Students: Modes of Drop-In – Penji

In this article, we cover the following topics. Click the setting that best matches your needs to jump ahead:

Queue Mode

Tap "View drop-in tutoring schedule" or other similarly titled button on the home screen
Select a course. This should result in a filtered view of scheduled drop-in hours for that course at the various Locations available
Tap "Check-In" if you are within the scheduled hours
After check-in, the page will show you your check-in details, which will be your position in line, as well as how long the students above you in the queue have been waiting.
You will receive mobile and email notifications updating you about your place in line and when the provider is ready for you.
Once the tutor is ready for you, join the Drop-In tutoring

Note: The steps are the same as the Virtual (Zoom) Queue Mode, except for the use of a Kiosk.

Tap "View drop-in tutoring schedule" or other similarly titled button on the home screen
Select a course. This results in a filtered view of scheduled drop-in hours for that course at the various Locations available
Tap "Check-In" if you are within the scheduled hours
After check-in, the page will show you your check-in details, which ill be your position in line and the estimated, as well as how long the students above you in the queue have been waiting (see image above.)
You will receive mobile and email notifications updating you about your place in line and when the provider is ready for you.
Once the tutor is ready for you, join the Drop-In tutoring
- Your center might have a Kiosk available for in-person check-ins. You can either check-in from a personal device OR check-in from the Kiosk. If you check-in from the kiosk, you will receive an email with a link to check your place in the queue.

If in In-Person (Physical) Log Mode, the student can check out from their personal device OR at the Kiosk on their way out.

Tap "Check-In" on the Kiosk.
Input your school email address.
Select a course or resource.
- For courses, you will see your enrolled courses first, if this setting is enabled by your community admin.
- Resources vary by drop-in location and may include items like printers, computer usage, etc., as determined by the program coordinator.
Choose a specific tutor. If this setting is enabled by your program admin, you can select a specific tutor.
Check the tutor's availability. If you select a specific tutor, or select "any tutor", you will see their availability on the next screen.
Tap "Check-In," if you find an available tutor.
Enter your name and pronouns (if the setting is enabled).
Select "Submit." Once you click submit, you will receive a link to your email showing your position on the waitlist.
Once you are done with your drop-in tutoring or have finished using a resource, make sure to check out! Go to the kiosk you used before, select "Check-Out".

Tap "View drop-in tutoring schedule" or other similarly titled button on the home screen
Select a course, which results in a filtered view of scheduled drop-in hours for that course at the various Locations available
Tap "Check-In" if you are within the scheduled hours
Once you are done with your drop-in tutoring or have finished using a resource, make sure to check out! Go to a kiosk (you cannot use a personal device to check out), select "Check-Out".