Students: Drop-in Introduction

The above video demonstrates our Virtual (Zoom) Queue Mode. Both Virtual and Physical locations can have a Queue, meaning once you check-in, you'll be given a place in line and an estimated wait time. Penji will send updates as it gets closer to your turn. We recommend downloading the Penji mobile app to manage your place in the queue.

Drop-In Overview

Drop-in hours are listed in a given community, if available. The basic experience is:

1. Pick a course
2. View hours of support at each drop-in location for that course
   • NOTE: check the drop-in schedule the same day you plan to attend for the most up-to-date schedule (tutors may have been booked for appointments during a drop-in slot, although most centers drop-in schedule won't change within 12 hours of a given slot)
3. Engage with that location. The location will either be set up in Virtual Queue, Physical Queue or Physical Log mode. 
4. Check out
   • Note, if Virtual Queue or In-Person Queue, you do not need to check out, as the tutor does this for you

Modes of Drop-In

Virtual (Zoom) Queue Mode

1. Tap "View drop-in tutoring schedule" or other similarly titled button on the home screen
2. Select a course, which results in a filtered view of scheduled drop-in hours for that course at the various Locations available 
3. Tap "Check-In" if you are within the scheduled hours
4. After check-in, you will receive mobile and email notifications updating you about your place in line, and when the provider is ready for you.
5. Once the tutor is ready for you, join the Drop-in tutoring  

In-Person (Physical) Queue Mode

Note, the steps are the same as the Virtual (Zoom) Queue Mode, with the exception of the use of a Kiosk.

1. Tap "View drop-in tutoring schedule" or other similarly titled button on the home screen
2. Select a course, which results in a filtered view of scheduled drop-in hours for that course at the various Locations available 
3. Tap "Check-In" if you are within the scheduled hours
4. After check-in, you will receive mobile and email notifications updating you about your place in line, and when the provider is ready for you. 
   • Your center might have a Kiosk available for in-person check-ins. Either check-in from your own device OR check-in from the Kiosk. If you check in on the kiosk, you will receive an email with a link to check your place in the queue.

In-Person (Physical) Log Mode

If Log, the student can check out from their own device or at the Kiosk on their way out

Check-in Process through the KIOSK:

1. Tap Check-In on the Kiosk
2. Select either tutoring or a specific resource. Resources are unique to each drop-in location and the program coordinator decides which resources are available
3. If you selected tutoring, select a course, which results in a filtered view of scheduled drop-in hours for that course at your specific location. If you are within the available hours for that course & location, you will see the option to Check-In
   • If you selected a resource like "Computer" you will not need to select a course, but instead move directly to step 4, entering in your email 
4. Once you select Check-In, enter your email
   • If card reader is enabled, the prompt to swipe will show up here. You will skip the email entry step if you swipe.
5. Once you are done with your drop-in tutoring or have finished using a resource, make sure to check out! Go to the kiosk you used before, select checkout, and find the email you used to check-in. 

Check-in Process through your own DEVICE:

1. Tap "View drop-in tutoring schedule" or other similarly titled button on the home screen
2. Select a course, which results in a filtered view of scheduled drop-in hours for that course at the various Locations available 
3. Tap "Check-In" if you are within the scheduled hours
4. Once you are done with your drop-in tutoring or have finished using a resource, make sure to check out! Go to a kiosk (you cannot use your own device to check out), select checkout, and find your email.