Admins: Blocking a Student from a Community

The Blocked Students feature allows administrators to prevent specific students from booking new sessions in a Penji community.

This is especially useful for larger programs that need a way to restrict booking access at the individual student level, without removing users entirely from the community.

Important: Blocking applies only to the user’s Student role. If the same person also has a Provider role (tutor, coach, specialist, etc.), their provider access is not affected.

What Happens When a Student Is Blocked

When a user is added to the Blocked Students list:

As a Student, they:

• Cannot book new visits or sessions

• Cannot request new appointments

• Cannot access booking through the Learn or Services tabs

• Will see a message stating “You are not allowed to use this community” when attempting to book

Admins can still:

• View blocked students in the Admin Panel

If the user is also a Provider:

• Their Provider access is unchanged

• They can still log in and use the platform in their tutor/coach/specialist role

• Blocking does not affect their ability to host or manage sessions

Blocking a student does not delete the user, remove historical data, or change their provider permissions.

Scheduling Modes Affected

Blocked Students applies to all scheduling modes, including:

• 1-to-1 visits

• Drop-in sessions

• Group sessions

• Events

This ensures consistent behavior regardless of how sessions are offered in the community.

Step-by-Step: Import Blocked Students

1. Go to the Admin Panel
   Open the Penji Admin Panel.

2. Click Students in the left-hand menu.

3. Scroll to “Import Blocked Students”

4. Download the CSV template

5. Fill in the template

   • Open the CSV in Excel or Google Sheets

   • Add the students you want to block (one per row)

   • Do not edit the column headers

   • Save/export the file as .csv

6. Upload the completed CSV
   Back in the Admin Panel, click Upload CSV (or Choose file) and select your file.

7. Start the import
   Click "Import Blocked Student CSV" to begin processing.

8. Confirm the import succeeded
   Once you see the date and time on the "recent import" list, the listed students are blocked from booking new sessions.