Appointment Feedback Settings

The settings listed below can be found by navigating to the Admin Panel > "Settings" > "Sessions" > find the header, "Feedback". In this article, we describe the below settings:  

• Student feedback questions
• Provider feedback questions
• Share tutor feedback in session email receipts
• Request student feedback for recent sessions 

Student Session Feedback

The feedback questions can be formatted as a short answer, long answer, drop-down, or a link to a URL. You can add, edit, make required or rearrange these questions from the admin panel. This setting operates the same as, "Provider Session Feedback", described below. The only difference is students will not be asked to submit a session length or have the option to send a session receipt.

For a video example, explaining how to use this setting, please see the "Provider Session Feedback" feature below. Instead of navigating to Settings > Sessions > Provider feedback questions, you will select Settings > Sessions > Student feedback questions. 

There must be at least one student feedback question. If you do not want to add a custom feedback question, the default question must be enabled. Below is a screenshot of the default question.

Provider Session Feedback

The feedback questions can be formatted as a short answer, long answer, drop-down, link to a URL, or Email Session Receipt. You can add, edit, make required, or rearrange these questions from the admin panel.

With "Email Session Receipt" questions, providers can enter an email address that will be sent the session receipt. The session receipt includes the information listed below and applies to 1:1 appointments, group sessions, and sections. 

• Student Name
• Date & Time of the session
• Course (Subject)
• Location
• Attendance
  • For 1:1 sessions, attendance will be listed as present or absent
  • For sections and group sessions, only those who were present will be listed in the email receipt. Absent students will not be shown. 
• Duration (based on provider-submitted feedback)
• Agenda Screen Details (1:1 and group appointments only, not sections)
• If "Share provider feedback in session email receipts" is enabled, Penji will also include the provider feedback in the email receipt. This setting is explained within, "Student & Provider Email Receipts - Sessions (Admin Panel)" below. 

The image below shows from the provider view a short answer, link to a URL, drop-down, and long answer custom feedback question. The video below shows these custom questions in the admin panel, walking through how to set this up. 

There must be at least one provider feedback question. If you do not want to add a custom feedback question, the default question must be enabled. The default question is shown to providers as an open-ended long answer box, see the below image.

The overall prompt of "Add feedback or comments about the session for your program coordinator" will always be shown, regardless of if the default question is enabled or custom questions are used. If you enabled the setting to share provider feedback in session receipts, the overall prompt would instead read, "Add feedback or comments about the session for your student and program coordinator" instead. The overall prompt is used to notify providers that the program coordinator, and sometimes their students, will see this feedback. 

Note, that the provider will always be asked to submit how long the session was unless you have this question turned off. See the feature "Provider Request Session Length Feedback (Penji Controlled)" below. 

If turned on for Sections, these same provider feedback questions will be asked after each session. See more in Admins: Sections Settings, under the header, "Enable Section Provider feedback (Penji Controlled)". 

Request student feedback for recent sessions

As an admin, you can decide whether or not you want students to complete feedback after a session (for both appointments and sections). From the admin panel, you will either Enable or Disable this feature. Moreover, you can decide how long after the session the student is allowed to submit their feedback. Looking at the below image, student feedback is enabled but if not filled out within 2 days, the feedback will be hidden from the student's learn screen.

Note that adjusting these settings will apply to sessions that have already happened and future sessions. So, if you disable student feedback, or make the feedback submission date length shorter, past "feedback needed" sessions will be hidden from the student's learn screen.

On the reverse side, if you make the date range longer or enable feedback, more "feedback needed" session placeholder cards will appear on the student's learn screen.