Students: No-Show FAQs – Penji

Understanding Key Roles

Program Admin: This is the person in charge of your Penji community. They handle scheduling, tutor management, and community-specific settings.
Penji Support: The Penji Team addresses technical issues like bugs, login problems, and other platform-related concerns.
Provider: Sometimes referred to as a tutor, consultant, coach, or advisor. This is the person you book for academic support.

My tutor did not show up to my session

Problem: Your tutor did not show up for the session as scheduled.
Solution: Contact your program admin immediately to report the no-show. They will assist in rescheduling the session or finding a replacement tutor.

What happens if I miss a scheduled session? (No-Show Policy for Students)

Problem: You missed a scheduled appointment with your tutor and aren’t sure what the consequences are or what to do next.

Solution:
We understand that things come up, but to respect everyone’s time and keep tutoring slots available, many communities enforce a no-show policy. Here’s how it works:

What counts as a no-show for students?

A no-show happens when:

You don’t attend your scheduled session (in-person or virtual), and
You don’t cancel the session in advance.

Do all communities have the same no-show rules?

No—each school or program may set their own no-show policies.
Some may issue immediate restrictions after one no-show, while others allow more flexibility. If you're unsure, check with your program admin or refer to any guidelines shared by your center.

What happens after a no-show?

Depending on your community’s policy:

Your ability to book future sessions may be temporarily restricted.
You may need to contact your admin to regain access.

Will the session disappear if I don’t attend?

No. Even if you don’t show up, the appointment will remain on your calendar and be recorded as a no-show unless you cancel it in advance.

What should I do if I can’t make a session?

Cancel the session as early as possible in the app.
If it’s close to the scheduled time, try to message your tutor directly.
If something unexpected came up, you can contact your program admin to explain your situation.

Will I get reminders?

Yes! You’ll receive email or app reminders before your session. Make sure your notifications are enabled so you don’t miss them.

Who can I contact if I’ve been blocked from scheduling?

Please reach out to your program admin (listed on your community page) for help lifting any restrictions or clarifying your center’s no-show policy.