FAQs

Admin

• FAQs on Managing Admin Access
• FAQs on Community Management
• FAQs on IT integrations
• FAQs on CSV Information
• FAQs on Drop-ins
• FAQs on Events

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Provider

• Providers: Appointments Not Automatically Appearing or Populating on Google Calendar
• Providers: How to Support Paper Drop-Off (Asynchronous Writing Help) in Penji
• Providers: Drop-in Issues
• Calendar Conflict Checking FAQ's

Students

• Why are my Penji sessions the wrong time on my calendar (Google, Outlook, etc)?
• Students: Logging in and out of Penji
• Students: Enrollment and Access FAQ
• Students: Provider Availability FAQ
• Students: Virtual Meeting Room FAQs (Zoom, Teams, Webex, etc)
• Students: No-Show FAQs

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