Students: Provider Availability FAQ

My tutor's calendar does not show any available slots

Problem: The tutor you have chosen displays no availability on their calendar.
Solution:

• Tutors set their availabilities based on their personal schedules. If you would like to book a session outside of their available times, consider reaching out to the tutor directly to request an update to their availability.
• If the tutor shows no availability at all, it is likely their calendar needs updating. You can either contact the tutor directly or reach out to your program admin for assistance.

There are no tutors available.

Problem: When attempting to book a session, the system displays no available tutors.
Answer: Being unable to see tutors during the booking flow could be due to the following reasons:

• There is no tutor available based on your combination of 

  • The location you chose for your session

  • The time and duration you chose for your session

  • The course you chose for your session

• There is currently no active tutor assigned to the course you chose

• Your program admin has set an unavailable time for your community on the date/s you chose for your session

Solution: 

1. When booking the session, prioritize choosing a tutor when the system takes you to the "Pick a Time" screen. Select "Filter by tutor, location"
   
   
   This will take you to a list of locations and tutors you can choose. Select a tutor (or tutors to have more choices).
   
   
   
   Select any of the available slots that appear
   
   
   
   
2. If you still don't see tutors. You can contact your program admin. It is likely they need to update their list of approved tutors for the course you have chosen.