Admins: Drop-In Location Quick Guide

Below you will find a comparison of Queue and Log Mode for Drop-In locations, based on FAQ. More information on Drop-In locations can be found here: Admins: Drop-in Introduction. 

Note, for each Queue location, providers will have to manage a separate waitlist. If a provider is available for both Online and Physical locations at the same time, we would recommend Queue Online and Log Physical. 

	Queue Online	Queue Physical	Log Physical
Use Case	Students Check-In via Penji and receive a Video Link (ex: Zoom) when the provider is ready for them	Students either... 1. Check-In via a Kiosk at your center, are placed in line, and are emailed updates on their place in line until the provider is ready for them 2. Check-In via Penji and will be alerted when the provider is ready for them	Students either... 1. Check-In via a Kiosk at your center and work with whoever they can find (or the flow of your center) 2. Check-In via Penji and work with whoever they can find (or the flow of your center)
Location	Zoom, Webex, and GoBoard	In-Person	In-Person
Is there a Kiosk URL?	No	Yes	Yes
Can you track/list resources? (Common examples include Computer Use, Printer Use, Study Space, etc.)	No	No	Yes
How much data is provided?	Detailed: All of the information found in Log Mode + provider worked with, Agenda (Note 1), and Standard Feedback (Note 2)	Detailed: All of the information found in Log Mode + provider worked with, Agenda (Note 1), and Standard Feedback (Note 2)	Depends on if the Student Import, Data Integration, is turned on. Not set-up: Simple data: Student ID or Email, Course/Resource, Start & End Time, Duration, and Location On: Detailed: the check-in information entered by the student will be matched to their greater Penji profile, providing information like the Queue
Will providers be able to add hours to this location?	Yes	Yes	Yes
Are card readers compatible with this location type?	No	No	Yes
Do students need to have a Penji account to Check-In?	Yes	No: Students can Check-In through the Kiosk Link or through Penji	No: Students can Check-In through the Kiosk Link or through Penji
What credentials do students use to Check-In?	Students log in to their Penji account and check in to the Queue	Kiosk Check-In: Students are asked to type in their name and email before they can check in to the Queue Penji Check-In: Students log in to their Penji account and check in to the Queue	Kiosk Check-In: Students are asked to type in either their email or ID (preset by the program coordinator)
Do students know their place in line?	Yes: Mobile App or Email	Yes: Mobile App or Email (Note 3)	No
Are students shown an estimated wait time?	Yes	Yes	No
Who manages the students waiting?	Students are shown to providers based on the order they Check-In. Providers are responsible for managing and working through the Queue.	Students are shown to providers based on the order they Check-In. Providers are responsible for managing and working through the Queue.	Based on Community/Center Rules
Can students Check-In outside of scheduled hours?	No: Students will only be allowed to Check-In based on provider hours for that location	No: Students will only be allowed to Check-In based on provider hours for that location, through both their Penji account and the location Kiosk	Maybe: Typically, students will only be allowed to Check-In based on provider hours for that location, through both their Penji account and the location Kiosk. However, when setting up your launch plan you can decide to allow Check-In outside of scheduled hours (Note 4).
Can students request a specific provider?	Yes: If this feature is turned on (Note 5)	Yes: If this feature is turned on (Note 5)	No
Do providers need to "Check-In" before their shift through Penji?	Yes: Providers must Check-In to the room to see the active Queue of students	Yes: Providers must Check-In to the room to see the active Queue of students	No
Can providers work with multiple students at a time?	Yes	Yes	Yes
How is a Drop-In recorded as "Ended"?	The provider working with the student will need to select "End Session" through Penji. Once the provider selects "End Session" the system will record that time as the end of the session.	The provider working with the student will need to select "End Session" through Penji. Once the provider selects "End Session" the system will record that time as the end of the session.	Once the student is Checked-Out of the Kiosk, the system records that time as the end date. Anyone who has access to the Kiosk Link can check the student out (Note 6).
What data fields can I edit and when?	After the drop-in has ended, you can change the total duration.	After the drop-in has ended, you can change the total duration.	You can change the total duration and add a provider at any point after a student has checked in.

Note 1: The Agenda screen asks, "What topics, assignments or problems do you want help with? (Specific info can help the provider get to you faster.)".

Note 2: The standard feedback question is, "Enter any feedback about the session (optional)".

Note 3: Students will only get mobile app alerts if they join the Queue with their Penji account. If instead students Check-In through the location kiosk, students will enter their email and be sent an email to check their place in the queue.

Note 4: If you would like to allow students to Check-In outside of scheduled hours and have already set up your community, please email [e-mail] to adjust your launch plan.

Note 5: For queue locations, regardless of Physical vs. Online, students have the ability to "request" a specific provider when checking in. If the student selects a specific provider, then this student only appears in the queue for that specific provider. If you would like to turn this feature on, please email [e-mail] to adjust your launch plan.

Note 6: Students have the ability to Check-In to Penji through their account (Mobile App or Web). However, the only way to Check-Out is through the Kiosk link.