Managing Provider Drop-In Hours

Within the Drop-In mode, provider availability is location-specific and can be course/topic-specific as well.

• Location Specific: Your providers can specify if they want to have hours in-person or online as well as any combination of these (hybrid)
• Course/Topic Specific: Your providers can specify if they want to support a specific course/topic during their hours, a few courses/topics, or all courses/topics they are certified in

For Drop-In, there are two ways to add provider hours: admin-added or provider-added hours. When looking for drop-in help, students will see a list of available locations and when they are open. The provider hours for each specific location will dictate when the drop-in location is open.

An optional notification may be sent to program admins when providers adjust their calendars. If you would like to enable this, navigate to Settings > General > find the header, "Provider Screen" and ensure the setting, "Provider schedule change notification email" is "Enabled".

Admins can also "lock" provider hours by updating the setting "Allow providers editing appointment availability" to "not allowed" (Settings > Drop-In > find the setting, "Allow providers editing drop-in hours").

Provider Added Hours

How providers add their hours is explained in the following Help Center article: Providers: Setting Up & Editing Hours.

Admin Added Hours (for Providers)

Drop-in calendars are edited under the Drop-in heading in the tab labeled Provider Hours. Each row of this table corresponds to a provider's calendar for a given drop-in location; you can edit those existing rows, but if a provider hasn't yet added hours for a certain drop-in location, you'll have to do so by clicking "Add Hours" at the top of this table.