Sessions Data
Why does the "Scheduled Start At Date" not match the "Started At Date" in my sessions export?
"Scheduled Start At Date" reflect when the session was created.
"Started At Date" reflect when the session actually took place.
"Ended At Date" depend on when providers submit feedback logs.
For usage limits, what is considered the week?
Penji uses a Sunday-to-Saturday weekly calendar.
The absent session was incorrectly marked as complete
Problem: A provider marked a session as "complete" even though it did not occur
Solution: Currently, the Penji system does not support corrections for completed sessions. Encourage providers to double-check attendance before submitting.
Location & course management
I see there are two different location CSVs, one for Drop-In and one for Sessions. Are there also two course CSVs?
No, Penji uses a single CSV for courses, providers, and students across all modes. However, Drop-In and Sessions require separate CSVs due to their different attributes.
Do I have to upload the same location twice for Sessions and Drop-In?
Yes, since appointment and Drop-In locations have different settings, you must upload them separately under each category.
Student & provider enrollment data
What does "Pending" mean in the provider column within the sessions tab?
Answer: "Pending" means the tutor has not yet joined Penji. They need to complete their account setup and select "Teach" to appear as an active provider.
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