Overlapping Appointment and Drop-In Availability

This model refers to supporting both appointments and drop-ins during normal business hours of a center. A provider in Penji can have overlapping availability scheduled for both modes. This means that students can book appointments during a provider's drop-in shift. The drop-in hours will be communicated as normal to students, but when an appointment is booked with that provider, that slice of time is removed from the drop-in schedule in real-time. See the above video for an example of overlapping hours, and how the system handles this.  

Programs usually set an appointment "lead time" in this model (eg. appts must be booked 24 hours or more in advance), which means that the drop-in schedule for the next 24 hours is reliable and won't change. To add or update your lead time, email [e-mail]. 

Directions:

1. Decide on the drop-in schedule for your center (Admins: Set-Up Drop-In Mode)
2. Schedule providers for their drop-in hours 
3. Decide which provider you want to also be available for appointments and schedule that provider with appointment hours that overlap their drop-in hours (Admins: Set-Up Appointments Mode)
   • You can schedule some hours with overlapping appointments and some not. For example, a given provider could be working an 8 am-11 am drop-in shift; you might want to only give them 8 am-10 am appointment availability, in order to guarantee that they will be fully focused on drop-in during the busy 10 am-11 am hour slot.